What is my order status?
You can view your order status by looking up your order on your dashboard.
What payment methods do you accept?
We accept all major debit credit cards along with:
American Express
Apple Pay
Google Pay
Mastercard
Shop Pay
Visa
When will my credit card be charged?
Just after your order has been successfully placed. If your items are shipped separately, you will be billed each time an item is shipped.
How will the charge show up on my credit card?
The charge will appear on your credit card as: "DRI*Western Digital Online Store".
How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
Can I order without a credit card?
No. The only form of payment accepted is with a credit card.
Why are you not accepting my credit card?
There are many reasons for a failed credit card
transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error.
What payments do you accept?
We accept Visa, MasterCard, Discover, American Express and check cards or ATM cards, as long as they are
connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all
submitted information.
What is PayPal Credit?
Checkout fast with PayPal Credit. The effortless way to pay without using your credit card. Simply select PayPal Credit at checkout, answer two simple questions and accept the terms. It's that easy. There is no separate application process. PayPal Credit offers flexible terms that allow you to choose to pay in full or over time.
Subject to credit approval. See Terms.
How do I enter a shipping address?
A shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.
Should I put spaces or dashes in the credit card number?
Your card number should be entered in as a continuous string of numbers.
What is my order status?
You can view your order status by looking up your order.
How long does it take to deliver?
The standard shipping takes 3-7 business days.
We carefully select our services for their trustworthiness and reliability. The delivery times provided are estimates from the courier and may be subject to delays due to unforeseen circumstances.
How will you know where and how to send my physical product?
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
What is your return policy?
We offer a 30 day return period, allowing customers to return their package for any reason. The 30 day period begins from the day you receive your order. Please ensure that any returns are shipped back to us within this time frame.
All items must be returned in unworn, unwashed condition, with the original tags still attached, and suitable for resale. Please note that shipping costs are non-refundable.
How do I enter a shipping address?
A shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.
How will the charge show up on my credit card?
The charge will appear on your credit card as: "DRI*Western Digital Online Store".
Why are you not accepting my credit card?
We will not bill you until your product(s), including backordered or preordered items, are actually shipped.